The worse private banking consultants

In April i went into a branch to update my address and married surname and as always i had offers on my account. The consultant upgraded me to Private client. After 3 weeks not one Private banker contacted me to meet and set up my banking profile.

I then requested to downgrade my account back to Premier because why would i pay for being Private client but I’m not receiving the service.

This process started on the 2nd of May, its been almost a month only to back and forth with consultants to downgrade my account. Im been a loyal client of FNB but this has put my in worst off situation then I’ve been before. Unprofessional client service received. My account is currently in a arrears for cancelling products on my account without my consent.