The WORSE EXPERIENCE with a BANK… EVER!!!

Actually I need a negative star ⭐️ grading for this review!!! Since the lockdown has started all departments and or sections of FNB got the perfect excuse… COVID-19!!!! Aaaa… shame the poor individuals that are dragged down with this company and service provider but 1 thing for sure, employees don’t take responsibility for their work or actions and nobody in any senior position care about what is happening in their sections/departments! To try and contact any department via either phone, email, message in the so called “APP”…. NOTHING WORKS!!! If you receive a auto response with a “Reference number” that reference means NOTHING!!! Just try and follow it up, what a joke?

Since under lockdown in 2020 I was telephonically contact by 1 person, after I explained my frustration and stressed my urgency about how serious my request is that person disappeared of the FNB scene! If you loose your job and trying to get rid of dept FNB will help anyone to get more dept by giving them a loan… how in hell is people going to pay back after loosing the jobs!?

Get real… FNB don’t care about any individual or their circumstances. The Credit card department actually is the worst!!! No communication, no follow up, NO interaction and if you get your hold of anyone they just pass the buck!! NEVER ANY RESULTS…

I’m not going to leave this matter and I expect one of Snr Management to call me and explain to me what are they going to do about this. I just paid my settling amount on a credit card I have managed for many years but can’t afford anymore. The procedure cant get this closed, it’s absolutely ridiculous but NOBODY blarry cares!!!