NG
Natalia G
1 reviews | Active since Jun 2019
28 Jun 2019, 23:42
The worse experience ever
The most terrible experience ever ???????????? before leaving overseas I gave notice that going to use my card. Guess what? It's blocked! I spent all the day trying to get assistance. No result whatsoever. They said call centre is working 24/7, nope, it does not. I sitting the second day without money. I sent a few emails, no response. What now, FNB? My trip is 3 weeks, and it does not look that you guys are want to help your client. Unacceptable and pathetic!
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FNB (First National Bank)'s replyOfficial
29 Jun 2019, 09:58Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
FNB (First National Bank)'s reply29 Jun 2019, 09:58
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team