The worse bank ever

I've now reached my peak of irritation, I want to change the bank because this is now too much. I've been battling with unauthorized debit orders and when I called the consultant that assisted me said I won't be charged a debit order dispute fee because it was the first I had them reverse it. When I logged into my app to track the progress of the account closure I find a debit of R50 for the very same thing that I was told wouldn't be charged. Then they call during working hours and send an email that the case is closed. I think this will be best sorted through the Ombudsman