The world's best customer Service Champion Lizelle Findlay from FNB(Oracle Functional Configuration Consultant)

I would like to compliment /praise Lizelle Findlay who works as an Oracle Functional Configuration Consultant at FNB.I am lost in words ,I do not even know where to start. I have never received such a champion service before, Ok so on the 13 December 2021 I went on to FNB career site, I could not update my profile I then sent a request for help so many times with no assistance until I got to be helped by Lizelle Findlay, first day she could not assist, so I continued logging calls for help with no assistance everyday 3 to 4 times a day.so on the 14 December I decided let me look for a number and called her since she was the only one who seemed to understand the issue I had out of all the consultants that were trying to help me ,as I am an ex employee I looked for her number and called her.NO.1 when I called her the level of professionalism I received from her is out of this world, the lady asked where did you get my number I explained she was so calm and professional, she gave me her time ,after listening to me she told me she is currently on leave , I aske her to help me as I believe she was the only one who understood my problem, with respect she responded "Ok I will look into it when I get home "ok so 4 to 5 hours later I sent her a message to remind her. few minutes later the lady says I should try again, I tried but still got them same error message ,but because it was already late she asked me she will continue on Monday which is 20 December 2021,please bear in mind this person is currently on leave. First thing on Monday morning 20 December2021 Lizelle sends me an email I should try again Boom my profile is updated and working. I am really lost in words ,you can see the lady values her job ,who does that while on leave only a customer champion someone who sis selfless and put her customers first, which in this case is Lizelle Findlay. I would like to acknowledge her immense input in getting the matter resolved, Lizelle has a winner’s attitude, and I appreciate the fact that she takes her customers seriously, her attitude towards her work is on an entirely different level. Good going! Thank you Lizelle for your help in resolving a very technically challenging issue. I am thankful for her attitude – it educts innovative thinking. I am incredibly pleased with the quality of customer service provided to me .Such a great commitment to customer services should be commended highly. The professional manner in which she handled my query must be commended I mean she is on leave ,she could have shut me out because of that but she did not. Your company is successful because of its focus on customer service. Well done Lizelle! Thank YOU.