1 reviews | Active since Jan 2013
The tooth fairy or private banker? Neither can be found
<p>I have been assigned a new private banker as Millicent who I have dealt with for the past few years has left. Mosomane has been impossible to get hold of. I have left numberous voice calls, and he has not returned any of them. I have tried to call his number on many occassions and there is no answer.</p> <p>Yesterday I spoke to a supervisor and stated that I want my account to be managed by any other private banker, other than Mosoname. Apparently this is going to be done, but I have had no communication in this regard.</p> <p>I had a very simple query, which should have been resolved in December, and it is still carrying on as he has not bothered to call me back. This treatment is not acceptable.</p> <p>Either FNB assigns my account to another private banker, or I will downgrade my account to a Gold account and manage my own queries.</p> <p>This is very bad service, and I am rather upset. I want this resolved today please, or I will proceed to move my account to a Gold account.</p>
Good day Ms. Sparkie1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Sparkie1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
It is unfortunate that one has to complain on this platform before any action takes place. I am hopeful that the issue won't be repeated, and that communication between the private banking team and customers will improve, instead of being non-existent.
Thanks to Jennifer Dladla for her intervention and assistance
It is unfortunate that one has to complain on this platform before any action takes place. I am hopeful that the issue won't be repeated, and that communication between the private banking team and customers will improve, instead of being non-existent.
Thanks to Jennifer Dladla for her intervention and assistance