MT
Mashilu T

1 reviews | Active since Aug 2017

26 Feb 2018, 17:40

The Terrible Service Ever

What I experienced from FNB in the last 3 days it is terrible and it was infact a bad move from my side to move my account from Standard Bank to FNB. I experienced worst service ever and this incompetence people don't even understand how this affect my business and for them is fine they don't care. I requested my account to be reactivated after I got the new phone, they keep telling me about 4 hours and today am talking about 24 hours and nothing has been.

My business is standing empty and dry because I cant pay the suppliers because FNB incompetence staff cant just simply re-activate my account. What is soo difficult to reactivate the account, I cant pay suppliers and employees because of stupid people. There is a fool of the foolest called Shirmirah Redcliffe, if it happen that I meet her the hell will broke loose because am loosing business and money because of her stupidity.

You guys sort this problem out or kiss my business good-bye. I just heard Nedbank can also offer Mobile Bank where I can happily pay suppliers via Cellphone soo u better be quick and fast or else

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Feb 2018, 10:59
Official

Hello KgopoT

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***