The stupidity of AI and lack of Customer Care

Hopeless situation trying to resolve an account problem on their customer care number. A very expensive exercise that leads nowhere. I have now spent 5 phone calls trying to speak to a human. The AI get my query wrong every time. When I mention the word 'statement' I am told, by the stupid robot, that statements have been sent to my email. Not what I want at all. When I mention an error in my account. I am told that various documents have been sent to my account. Not the way to resolve my problem. This stupidity of AI means that my query to do with my work at my place of employment cannot be resolved as the AI follows the account which is linked to my ID number. I cannot query a problem with the business account where I work. This means I have to travel to a bank branch and wait for hours to speak to someone who is not able to answer my query as they are only tellers with no authority to do much. FNB needs to up its game and employ HUMANS this cheapo way of using AI is stupidity beyond belief. Customer Care - a total misnomer.