The service you can expect from you premier "Team of bankers"

I have tried to cancel my FNB insure policy with THREE agents on the secure live chat, the first agent simply disconnected the chat with the message: "Thank you for your chat. We have had no further response from you, please contact us at a convenient time, when you can chat." Her name is Thulisiwe and she had just assisted me with a previous query.

The second agent - goes by the name of Thato - jumps in and after another 10mins tells me that they cannot assist, i have to contact them during the day between 8-4PM so that "they" can cancel this for me. Who is "they" and how are my "team of bankers" unable to assist with a simple cancellation?? As i asked who "they" are, Thato disconnects the chat and the third ***** person steps in (name: Emlyn) with an immediate response locked and loaded - "Good day, how can I help you? I notice that the device you're using is not verified. Due to this, I will not be able to assist you in doing any maintenance on your account at this point."

All this blatantly shows you that FNB will not assist you in any way if you attempt to cancel any of your policies with them. Their staff is mostly ***********, especially considering that these are the people responsible for taking care of premier bankers. Pathetic service, will consider moving to another bank purely based on the service received.