1 reviews | Active since Oct 2014
The service stinks
Just switched over to fnb and I thought it would be easy. Called them early this morning to query something for wesbank 20 min on the line ans the call drops and I did not even speak with anyone. Waiting the whole day for my debit orders to go off and nothing happens. I call them again only foe them to tell me none wil go off as the debit order switch was unsuccessful. This experience proofs that FNB is not for me. I heard with the absa cheque account you get your own private banker so I will definitely be going over to them. Thanks for nothing fnb
Good day Kaylene,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Kaylene,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)