The service has left the building

I've been a client of FNB for close to 10 years and I would always be the person that would recommend FNB to others. I always thought they had a very good App offering and solid service. After today, I won't be recommending FNB to anyone anymore.

I experienced a technical issue on my account that resulted in me losing some money. FNB has taken zero accountability for it and the response I received is essentially to deal with it myself.

I understand that sometimes things go wrong and that's always going to be the case. I judge the company on how they respond to situations when things do go wrong. FNB has shown me that they're horrible at dealing with this and the whole experience has made me strongly consider changing banks.