The ****s and incompetence of FNB continue

What a surprise to be writing another complaint about FNB. So I guess that closing a business account is literally almost impossible.

We requested closure of our business account on the 1st of November. All good they said it will done inside 3 days no worries. We zeroed the accounts and waited.

6 days later received an email that stated the account is arrears so they can't close it. Baffled we logged in and mysteriously saw that the account is now -R2.30. No debit on the statement just the zero went to -R2.30. So we zeroed it AGAIN. Sent immediate email back that they can proceed as it is zero again.

Received no answers. Follow up emails on the 8th, 9th, 10th, 11th, 12th and today the 13th. NO ANSWER. So decided to call the business number. The agent on the otherside was literally just as clueless and stated that FNB has also proceeded to charge the monthly amount of R390 to the account. This after 2 weeks of trying to close the account.

So I asked him for a solution. His response: He can do nothing, they won't close the account and this department is unreachable for me. Thats right unreachable. So I asked him if it is unreachable, they don't answer emails, the don't close my account when I asked what will I happen? He just calmly said "well sir then your monthly charges will just add up through the months".

What has happened to this bank is an absolute tragedy. It is absolutely ********** and they just casually expect customers to shut up, accept their incompetence and pay their fees which in this case I AM SUPPOSED TO PAY as I requested closure of this account 16 DAYS BEFORE THE NEXT MONTHS SERVICE FEES ARE DUE.

Literally no way of reaching them, getting answers or getting any type of service. Embarrassing bank