AA
Anthony A

1 reviews | Active since Jul 2016

14 Feb 2017, 16:26

The Saga Continues

<p>I began the process of opening an FNB account on 16/12/2016, foolishly believing their advertising about how efficient they are. it turns out that the use FNB and efficient in the same sentence is a classic oxy*****. Yesterday, the 13/2/2017 I asked FNB to halt the account opening process and close the account, when I was asked for yet another document that I had never been asked for before. </p> <p> </p> <p>A lady contacted me about three hours later, confirmed that she had taken the process in hand (have spoken to God knows how many different people in this process) and that she would email with a precise list of what documents were still required to open the account.</p> <p> </p> <p>24 hours later and still waiting. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2017, 10:08
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)