1 reviews | Active since Jul 2014
The safety of my card makes me worry alot.
Now I can appreciate FNB going the extra mile to send my credit card via couriers but I feel that something as important as a credit card should be safely collected from the nearest branch, they didnt even consult with me as to what I prefer. I received a call from some clown courier service advising that they would deliver my card to me. Either that or there would be a charge to collect my card from the branch. The cheek!! How do I know how safe my card will be? Iv dealt with ccd before and I wasnt happy in the least, and even less happy now. Time for a different courier company.
Good day Duwayne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Duwayne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)