The sad state of premier banking.

I couldn't find where to pay adhoc fees into my unit trust account through the online banking platform.<br> <br> I sent two emails. The first was on 1 December to Premier banking with a general query on how to transfer funds to my unit trust account Ref(CAS-364475-S4Q6S6). The second mail I sent on 3 December to the share investing department with the same query.<br> <br> On 4 December (24 hours after I lodged my query) I received a detailed reply (with exact steps on how to do it through the online banking platform) from the share investing department answering my query to satisfaction.<br> <br> I'm sad to say that the premier banking team only came back (after 4 days) to say, and I quote \Kindly be advised that you can transfer the funds using Online banking. Alternatively you can contact Unit Trust on the number provided below: Telephone Number: ***"<br> <br> When one sends a mail to premier banking"