The Run Around - Beyond Frustrated

RE : Query Reference ***Q

I made contact with FNB this afternoon on the *** number to get feedback on my query.

I am dumbstruck by the outcome stating that I was not reachable on a very old number - *** and then my escalated query ws resolved.

I am not happy with the outcome, not one bit.

I've been in touch with FNB since the 5th of May stating my case, begging and pleading for assistance with a positive outcome.

I've spoken to many people on Secure chat, to mention a few names from the top of my head : Mudau, Buhle, Tracey, Charity, Sphamandla Hlongwane, Pheliwe, etc.

Ive spoken to people on the very same 087 number and got no resolution, to name a few, Nizaam, Nombulelo, Reneilwe, Sabelo, Lesiba, etc

I was shant around from department to department, consultant to consultant, repeating my issue over and over and over again.

I disputed the 2 debit orders on my app and my reason was *****, it then prompted me to upload an affidavit, which I had issues doing, by taking a picture, it didn't work, and then I tried uploading the picture, still no luck.

I then called FNB for further assistance in getting help on how and where to send the affidavit to, I eventually got the Care email after lots of back and forths.

What I want should happen, is as follows: I want confirmation that the mandate has indeed been stopped permanently because I've been told that if these *****sters change the REF or amount, my account can get debited again. I want a swift response in my case please. I want my money back (R2500).

Please handle my query with urgency.

Regards a very frustrated client, Terri-Leigh