The rise and fall of FNB

I've been a client with FNB for the last 25 years odd with my personal and business banking accounts. Their service levels used to be quite good and hence I've been with them so long. However things have changed at FNB, an arrogance and lack of accountability has set in. It is now very difficult, if not impossible to resolve queries. You sit on the lien for 15 minutes at a time waiting for someone to answer the call. Their online banking department are very poorly trained and will give you varying pieces of incorrect information and advice. Their social media and complaints departments will make you think they are doing something about it but will just end up insulting your intelligence with non personal, generic nonsense and ultimately tell you that your query has been resolved, where it hasn't been. I can honestly say that you should rather look elsewhere for your banking needs as FNB are clearly in a position where they have enough clients and you are just another expendable number.