The Reversal ****

Had the worst experience with FNB. I bought a product the product was never delivered I asked FNB agents if there’s a procedure to do a reversal they said there is I asked them about the requirements they told me about the charges I was okay with that. I then received an email stating the money can’t be reversed because the recipient is refusing I then sent an email to enquire, why didn’t they tell me that the recipient was still going to be asked because emails were sent to the recipient they never rep****. Even tried escalating the matter with FNB Care nothing happened no reply nothing, the reversal procedure is a **** you will never receive the money you lost I have given up. I hope there isn’t another client who falls for that reversal procedure