The refuse to downgrade my account

They are refusing to downgrade my Credit Card from Private Wealth. They keep referring me to a Private Banker, Amandla Stofile, a one useless banker, whom I am downgrading because of.

He ignores all downgrades request from the Private Wealth Suite, from November 2021. FNB allowing him to hold me ransom, because they are obviously happy collecting hefty monthly account fees