The R250 for the slow lounge still not refunded

Around two weeks ago I put a complaint on Hello Peter and nothing has been done. I was originally told that it takes 5 working days to process the refund. It's been two weeks! Despite phoning day after day asking my banker to come back to me which she never does I've had no feedback to say it will be done on a particular day. I understand that it's got to go through a different department, if it reaches 4 days and no refund the manager should follow up as he said 5 working days! Terrible customer service. I'm leaving the country in two days and wanted all these niggles sorted out. I'm really frustrated and annoyed as no amount of phoning or following up on my side seems to help. I did tell Nabila last week Friday that if it wasn't sorted I would write another complaint on Hello Peter.