The poor indeed remain poor, even when they try!

<p>I have been using an FNB gold cheque account for a while and how I incurred most of the charges on my account, after many attempts from sales people from the bank to get me to switch to their premier cheque account, two months or so ago, I got a call afrom a lady who works for the bank and whilst she was explaining to me how the premier option was inclusive of many functions at a certain amount, and i asked her if this includes ewallets services and she assured me it did, which was the reason I took it as I use ewallet alot, but as the months went by I realised that I still get charged for the ewallet.</p> <p> </p> <p>On the 28th March I called the premier lounge enquiring and I told the lady what the lady who sold me this package said to me for me to upgrade, and then she explained that, that was not the case as ewallet was paid for per transaction. I explained to her that had the lady not said it was included in the package I would have stayed at Gold, she then said that she would email the lady who helped me and request the recording which I asked to hear, they said they would contact me in less the 48 hours, but a week went by which led me to calleing the bank again and was assisted by a gentleman who said that he could see that there was an email sent and he would ask the lady to call me.</p> <p> </p> <p>To this day I am still waiting to hear from the bank!!</p>