The Policy department is the worst!!!

I have been a client of FNB for over 17 years and I have never experienced the amount of disrespect from FNB Life policies and Funeral cover agents. I canceled my Policies in June of this year because I lost my Job. They continued dedicating the premiums and I kept reversing and canceling it on the App but they just continued dedicating until I ran out of money and they started charging me R150 for unpaid debt orders for the last 3 months when I canceled this policy twice already and they are refusing to pay me those unpaid debts. On a call and inside of the branch. The FNB chatbot is the worst to deal with they keep on transferring you from pillar to post until you run out of data and the queries never get resolved. I was told by the FNB life cover agent two months ago that the matter is being investigated. They had a call in July where I stated that I wanted the policy to be canceled. To date, no one has come back to me regarding this matter. Just after my 3rd attempt at canceling the Policy, they dedicated 2 premiums again the following day. It took me 14 days to get that money back but the unpaid from June to October and the premiums that were deducted still have not been reimbursed.