The plane is going down... if only I had Travel Insurance

<p>Good day,</p> <p> </p> <p>On the 1st of September I received a reply to my query to activate my travel insurance that comes as a free feature with FNB's Premier Banking Suite as I will be travelling in December and would like to make use of it.</p> <p> </p> <p>I answered immediately and am now, 14 working days later, still awaiting confirmation as to if this email was processed. There is no confirmation on my Internet Banking Profile or via email. Everyday this goes unattended to is a day I will mark on the comments section of this complaint. </p> <p> </p> <p>P.S. this is now the second time a query of mine has gone unanswered and HelloPeter has been needed to get the problem solved - I would appreciate some kind of compensation.</p>