The Pathetic Service Received at Faerie Glen Pretoria Branch.

Good day,

Over a month ago I opened a business bank account at your Faerie Glen branch in Pretoria.

Black Mesa Capital (Pty)Ltd. Acc No: ***

My details: Sakhile Zulu ID: *** Cell: ***

Once the bank account was activated I was told that I should wait for a call from the FNB Business desk to activate the online banking/ digital signature service which requires all the directors active on the account to register on the service.

That was over a month ago and to this day I am still unable to transact and pay an invoice from the account because I do not have any form of online banking.

I have repeatedly been to the Faerie Glen branch trying to seek understanding as to why I have not received the call and I am continuously told that I should wait 48 working hours to receive the call. I visited the branch today for the fourth time as I am required to pay an invoice and I am unable to do so because of this pathetic incompetence.

Nobody at the branch that created the account was able to assist me today and I was told to use the phone inside the branch. I was on the phone for over 40 minutes being sent from department to department, my call was transferred seven times with nobody being able to assist.

I am now in the frustrating position of having an account where deposits have been made but I am unable to make a transaction sufficient enough to pay an invoice.

I find this *********** behaviour abhorrent as I have banked with FNB for a substantial amount of time and this service level is unacceptable.

I have been very patient with the branch in question as I have made up to four visits seeking clarity on this matter and still I am unable access online banking to pay a simple invoice.

Again I find this type of behaviour despicable and I will not tolerate it again. I seek to understand what the issue may be with the setting up of the online banking service. I seek to understand the level of incompetence it takes a company as large and as tech savvy as yours to take over a month to activate online banking.

Kindly advise.

Best regards, Sakhile Zulu ***