The pathetic service continues.......

This is with reference to ********** NF, ********** NF, ********** NF as well as ********** NF. So I'm going to explain this for the 20th time now. FNB debited my account without firstly informing me, or discussing this with me. My account was debited as FNB came across a mistake THEY MADE 6 months ago - and without informing me and without permission debited R3789 from my account this month. So since the 26th I've been on the phone with you guys trying to get this reversed. Friday, I spoke to a consultant arranged for this to be reversed and then we will make arrangement for the payment ahead of time in order for me to plan for it. The money was meant to be returned to my account n Monday, it wasn't. Tuesday 30 April, I spoke to Tsepo - he sincerely apologises, acknowledges that FNB went about this the wrong way, he's escalating to a manager and the fees will be returned to my account before 3pm that same day. It doesnt happen. Wednesday was a public holiday, thursday I hear nothing back. So again I have to contact you - I receive a call again from Tsepo - this time explaining that the departments were not properly communicating internally and this has resulted in the refund never being processed, but its now again with management and I must please allow time till this morning for the funds to be reflected in my account. No surprise this too has not happened. Instead, I'm met with a penalty feel of R150 for the bounced debit order - which I expect to be reversed as well - as I am not paying penalty fees for a debit order that I had no knowledge of. So please arrange for this credit. And again, 2 service charges. One for R160 and the other for R27 - I have no clue what this is about? Tried following up on your chat service but after 3 hours of being disconnected and consultants telling me they just going to look into it, and disappearing, I'd like feedback on this please and for these fees too to be reversed. So to summarise, I need the initial debit order reversed. I need the various fees deducted for no apparent reason reversed and this all to happen today. If not, your other debit order of R3333 deducted from my Nedbank account will be reversed. Guarenteed the you will contact me, and then we can get **** sorted. Funny how when I owe FNB money you guys go full stalker and phone me 40 times a day, but when the roles are reversed and FNB has to refund me, its taken 7 days to get no where. Cannot wait for all my remaining services to be closed so I can write off FNB once and for all.

NB - MY NUMBER HAS CHANGED. YOUR CONTACT CENTRE KEEPS PHONING MY OLD NUMBER - I NO LONGER HAVE ACCESS TO THIS. ENSURE THAT ALL COMMUNICATION IS VIA THE NUMBER PROVIDED ON MY HELLOPETER PROFILE PLEASE