LE
Louis E

1 reviews | Active since Mar 2020

14 Dec 2024, 14:14

The past 90 days have been HELL with FNB...

In the past 90 days, it seems like FNB's services just went down the drain. I have been banking with FNB since the 2000's, with all my businesses and personal portfolios with FNB, but the past few months have been hell. International and local online payments get blocked frequently, without reason, supplier payments (FNB to FNB) get stuck for up to 24 hours because FNB needs to check on "big" payments to "unknown" companies - the fun part being that I paid to a company that has the same FNB account for more than 20 years, from my 1 company account that is at least 8 years old, and I made payments 10 day prior of more than double the amount held back, to the exact same account... Also ATM transactions being blocked while outside of the country, in the same spot I drew cash 10 days earlier without problems... Now today Checker 60Sixty payments being blocked on multiple accounts that have significant funds available.... Not to speak about the farce that "Secure Messaging" has become - holding for up to an hour, just to get a service rep demaning I reply within 120 second from them coming online, and then bumping you off the conversation if you do not reply... It would really be great if someone at FNB actually tells the customers that they are experiencing issues, and will work on it, rather than just consigning us to "Secure Message Hell"...

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