The pain to sort out issues caused by FNB.

FNB's custommer service has seriously deprecated in the last couple of years.

Earlier this week someone registered a new account with my cellphone number and I have been getting sms's of "your limits has been increased" and "your details has been updated". Obviously concerned, I contacted the ***** department to which they confirmed no changes has been made to my own account. Since then I have been unsuccesfully trying to get my number removed from the other account. I have been bounced around between departments, over multiple phone calls to sort this out. Every time you call, you are reminded that "network rates apply", this to sort out an issue that FNB caused. I've asked to speak to a manager, but "the manager knocked off". I was promised that my message would be provided to another manager, who emailed me later that night, but never responded nor called me back. I have already downgraded from the Private clients to Premier package earlier this year, due to non service. The "value you get" is higher Ebucks targets... I used to be one of FNB's most vocal supporters, but that has completely changed.