The only way to get a response is to complain on Hellopeter!!!

<p>I have lodged the following query at FNB....</p> <p> </p> <p><br ********** />Jun 28</p> <p>to me <br />Dear Customer,<br />Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.</p> <p>To follow up on your Query please contact ********** and quote your reference number.</p> <p>Alternatively, please email us at ********** <p>Regards,<br />FNB Care Team<br />Tue Jun 28 19:20:09 SAST 2016.<br />To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:<br />https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html</p> <p>If you are unable to access the Disclaimer, send a blank e-mail to<br ********** and we will send you a copy of the Disclaimer.</p> <p> </p> <p>Received a follow up phone call indicating it had been received.....</p> <p> </p> <p>Then nothing.... as expected from FNB nothing? I followed up with the following mail...</p> <p> </p> <p>Jul 12</p> <p>to complaintscred. <br />To whom it may concern</p> <p>How long must I wait for feedback regarding this query??</p> <p>It has now been 14 days. Resolve!!</p> <p> </p> <p> </p> <p> </p> <p>It's now been 30 days, no joy. </p> <p> </p> <p>FNB how can we NOT help you!</p>