The only FNB staff that seem to resond is the staff manning the hello peter complaints

Item: FNB (First National Bank)
Rating: 1
Author: Andrew A

I did post a complaint a week ago on HelloPeter and your response seemed positive. At last something was going to happen. Well it all seems to be simply lip service. I still have a credit card machine that is useless and am still not able to do card not present transactions. Neither of the problems have been taken further of if they have this has not been communicated with me. What a useless bank. Customer service stinks

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

06 Nov 2017, 12:22

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply06 Nov 2017, 12:22

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Andrew A's updateReviewer Update

06 Nov 2017, 14:05

Its been a mess for 6 weeks and I dont even get called back. I have today started an application with Nedbank. Its a huge mission to change banking partners and I would even suffer severe inconvience not to have to go this route. But a complete lack of service and communication besides the words is forcing me to do this. I am severely disappointed after being a FNB customer for nearly 18 years I think your treatment has been nothing short of disgusting. Regards Andrew Attwood

Andrew A's update06 Nov 2017, 14:05

Reviewer Update

Andrew A's updateReviewer Update

09 Nov 2017, 07:23

The latest installment of this unbelievable drama. The current speed point does not bank into our bank account. So please can you add this to the list of things to fix.

Andrew A's update09 Nov 2017, 07:23

Reviewer Update

The latest installment of this unbelievable drama. The current speed point does not bank into our bank account. So please can you add this to the list of things to fix.