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sv.daweti sv.daweti

1 reviews | Active since Jul 2016

27 Jul 2016, 11:54

The Night I waited 3 HOURS for FNB Roadside Assistance in the middle of Nowhere in the Dark!

<p>It was in the middle of the night on the very dark R31 " Beach Road" (between Muizenberg and Strandforntein) when my car overheated and wouldn't start after I had poured water into and let cool down. Mind you before I had done all this I called (at about 6.15 PM) the FNB AA (Petro card) for roadside assistance...</p> <p> </p> <p>Dude!!! I waited in that dark and and dangerous road for 3 WHOLE HOURS - all alone!!! I kept calling and calling and calling for progress updates - NOTHING...! Until my airtime ran out, and my phone's battery and I almsot given up when they finally sent someone at about 10.20 PM...</p> <p> </p> <p>Services we pay for... Absolutely appauled.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 08:25
Official

Good day sakhile-vinny-daweti,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 978189

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)