The new stockval account

We having been banking with fnb for almost 4 years doing our stockval with them. Now they say the old stockval account has changed they then open us a new account but when we log on the app trying to pay our stockval members it does nt giving us the option to Authorize its been 4 days nw that we get run arounds ups n downs without getting any help no one knows whats the problem we can get our money it keeps on going to the stockval account. Even in the brunch we can't even withdraw. Now our lives are at risk cos people think we are playing with them we really need help fnb please help us