The "New Normal" FNB Card Replacement Process

26/1/2023:Create query ***Q as card expiring 31/1 and received no notification on replacement yet. TO THIS DATE NO REPLY!

30/1/2023:Initiate "Secure Chat" on App (Thembelike,Privare Wealth Card Delivery). She advises that DSV couriers will deliver by the 2nd of Feb (Tracking ***) THIS TRACKING REFERENCE IS INVALID! DSV HAS NO RECORD OF THIS PARCEL!

31/1/2023:Card expires,cancelled.I have no means to transact except online.

1/2/2023: Callcenter (Evelyn Harper) advises new card is ready to collect at EASTGATE branch. Receive sms: "Your card is ready for collection at EASTGATE branch."

2/2/2023: Arrive at EASTGATE branch; CLOSED FOR RENOVATION! Thank You, Evelyn Harper! Drive to Bedford Garden Branch where I finally get issued a non-personalised card,but at least it works.

This; dear,valued clients paying your "service" fees, what once was one of the best banks in the country has become.