BM
Barend M

1 reviews | Active since Jun 2017

03 Jun 2017, 10:28

THE MOST WORST CLIENT SERVICE

<p>I have two debit orders that was going through my account, that i must stop after visiting the branch in Postmasburg after n long waiting period i was inform that they cant assist me, that i must call the call centre.</p> <p> </p> <p>I tried to phone the Call Centre and after 10 minutes i disconnect the call because "The normal Message we Experience n High Call Volume, i call again but with no luck. On the 03 June i tried to call the Centre again and after 20 minutes i disconnect the call because the old same Message, the High Call Volume that i think its a standard message.</p> <p>FNB if you call that client Services i dont think so , my experience is that is the most worst Client service, maybe next time that you want to do a advert to inform people how great is FNB, please inform them asswell that you are the bank with the worst call centre.</p> <p> </p> <p>So FNB you will never see a salary from me again paid into a FNB account, i will go to a bank that know what client service mean, in real action and not only on advertise.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2017, 10:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)