The most user-unfriendly bank out there

Yesterday my cell phone was repaired and the mainboard replaced. Since then I have not been receiving messages on my phone to authorise transactions for my business via your app. I contacted Online Banking to resolve the problem, and the consultant advised she would have to ask me a few questions. All fine so far, until the questions came up. One of them related to a relationship that ended 12 years ago, the other to a company I was associated with (same relationship) that I left 12 years ago - which if you check the company records will be patently clear. I explained the situation to the consultant, who then entered 'false' to the questions.

She then proceeded to inform me that I had answered the questions incorrectly and would have to go into a branch to resolve the problem.

Come on FNB - could you be any less user-friendly if you tried really hard?! You rely on outdated information in your verification checks, and make it as difficult as possible to transact using your services. I need to transact NOW and I do not have time to go into the branch to sort out problem created by your systems.

I have over the past years changed my personal banking, investment banking and credit cards to other banks. The only one I kept was my business account - that is about to go elsewhere too.