GH
Gavin H

1 reviews | Active since May 2017

08 May 2017, 15:04

The most unmprofessional service one can recieve from such a Company promising to give accurate service to clients.

<p>I had two Loans which I paid up. The money was transfered into on Loan account and Direct Axis is now unable to move the excess funds from the one loan to the other. Furthermore they then need 10 to 15 days to allocate funds to the funds. Phone calls to Direct Axis takes from 24 min to 48 Min. They are quick to take your money but non existant to return your money. I thiink I have seen better communication s****s at the circus than at Direct Axes. I would never recommend this company as a ruputable Service Provider. Nobody seems to know what to do. !!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:05
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)