The most terrible service ever

<p>I took my phone in for repairs as it had stopped charging. It's been almost a month now, no one got back to me with a response as to whether they will fix, replace or charge me for fixing it. They however did not forget to debit their money at the end of may for the phone and the insurance premium the same way they've forgotten to update me on the progress of my claim. I'm now left without a phone since the end of April, basically I'm paying them for nothing. I regret the day I took out an FNB contract and their useless insurance!!!</p>