The most shocking experience and customer service.

I have had the most awful experience with FNB. I have been trying (for almost a year) to get 1 paid up letter with regards to my cheque account or overdraft facility and I have phoned on average about 60 phone numbers and been into 2 branches in order to get help with ONE letter. Some call agents have told me the account is closed but cannot draft a letter stating this which is all I need. It has been the most ********** experience I have ever been through. I have sent emails, sent messages on their banking site and to date, not one person, including a branch manager, can help me. In the mean time, my credit rating is affected by this ONE letter. You get thrown from one department to the other, get given numbers which don't exist and the list goes on.