THE MOST PTHETHIC AND DISMAL SERVICE FROM FNB

For a bank that asks HOW CAN WE HELP YOU , they certainly can not, i am a premier banking client and pay an exponentional amount to recieve not good but great service, on sunday i app**** for a loan via the banking app for a funeral, it got approved and i recieverd a message that the money will find its way to you " SHORTLY ", ( TO DATE I HAVE NOT YET RECIEVED MY MONEY ), Any way i called the call centre on monday, they said within a few hours , Monday ended and no funds, tuesday a holiday i couldnt do anything, Ysterday i called te call centre and was on hold for 37 minutes ( i challenge u to check ), spoke to a lady who checked my profile and then ASSURED me that the loan was processed at 9.00am in te morning and will be paid shortly, (this is the interesting part ) at four a gntleman called me and asked weather i accecpt the loan agreement , which astounded me , so i did and while talking i expressed my frustrations, this guy decided to cut the call ( AGAIN I CHALLENGE YOU FNB TO CHECK ) , IN THE CONVERSATION I ASKED HIM WHEN CAN I EXPECT PAYMENT AND HE SAID BY THE MORING. Toady no monies deposited and after numerious calls to no avail and hopelessly waiting to chat to my banker whom i ****** hell pay for i have had no result. Just a moment a go another dude called me and appologized and came up with every excuse , guess what he told me, YOUR FUNDS WILL BE DONE TOMORROW.......this is the biggest lie from the BIGGEST BANK that says HOW CAN WE HELP YOU, FNB YOU HAVE FAILED IN THIS REGARD.