THE MOST PATHETIC SERVICE FOR FNB

Lufuno Rasilumo assisted with a home loan switch last year. His service was absolutely pathetic and still is. I tried getting assistance from him by emailing him and asking him for a response. It took me 5 months to finalize or sort out a home loan switch. He does not respond to my emails nor respond to my calls. When I call the call center nobody is able to help me because I have to speak to Lufuno.

The attorneys contacted me to ask me to see if FNB would increase the home loan to accommodate the shortfall from Standard Bank because the interest rate increased. I emailed Lufuno on the 20th of February and he has not responded to me. I called i left a voice mail, i called again no answer. I called the home loans call center and spoke to a lady who was not able to assist me and she could not get through to him. I emailed his manager P Murugan and i have received no response. This is becoming such a horrible experience for me. FNB wants people to switch their home loans but their staff fails them. This cannot be the norm. I am frustrated and upset that my entire bond switch relies on one person in the whole of FNB who does not return my call or emails. If there is nobody in FNB who cares to assist then this is just the worst experience for a bank where I normally canvas about the greatest service and experience. Thats just for a cheque card but the important things like home loans... I wouldn't recommend this to anybody.