The most pathetic service ever!!!!

I have cancelled my card due to a ********** entry and requested a new card. I received a message that I will be informed when the new card is at the bank. Trying to use the app to determine when it will be available is useless. I get sent from one department to another with no solution. This app is the most frustrating way to communicate with the bank. When will FNB realise that their customers are the reason for their existance?