The most innovative bank my ass

My cellphone was ****** on 01.01.2020. On the 3rd of January once I accessed my online banking to ensure that my accounts weren't affected. I noticed that money was being moved from my one account to the other account. I then called my service provider to blacklist my cellphone as that could be the only reason why this could have happened. I then called the bank to block my cards and reported the matter to the ***** department. I drove to the branch in Centurion Mall for further assistance with a temporary card. I was not sure whether the consultant blocked one or all my cards so I called the ***** department again while in the branch when the counsaltant on the line was a bit hostile with me. Now if you are in the ***** department people dont call unless it's a serious matter. So your attitude speaks volumes. I just at that point answered her questions just to get off the line. I was then put online with a different department to order my new cards. My debit card was sent to the branch in Menlyn Mall but my credit card is what I am waiting for. It is now the 20th of the month. Every 3-5 days I get another sms saying 3-5 days.

Another thing my phone had biometric scanner on all apps how was it possible for them to sell my phone and move money around in my accounts. As well as manage send 2 ewallet payments out of my account using my phone. I'm understanding in the fact that ******* are getting smarter but shouldn't our banks get smarter as well. Now I also have an standard bank with my app on my phone however no funds was moved around or touched in those accounts. I ever regret moving to FNB.