KF
KEANE F

1 reviews | Active since Aug 2016

11 Aug 2016, 15:24

The most innovative bank but you can't get the basics right!!!!!

<p>SO I recently opened up a Student account with FNB, with the hopes of me benefiting from all their technological advancements much to my supreme it was just one big stuff up from the get go. </p> <p> </p> <p>I recently sent through a debit card dispute form for a swipe at a NIGHT Club that showed it was declined. I then paid cash as I was told my transaction was declined. I submit a dispute form and my bank asks me for proof that I payed cash? </p> <p> </p> <p>Have you ever been to a club? PLEASE TELL ME WHICH NIGHT CLUB GIVES YOU A SLIP AFTER PAYING.??????????? </p> <p> </p> <p>I clearly indicated on the form that it was a club, my transaction history says Da Side Night Club. Unfortunately I am still a student and an R80 is a lot of money.... </p> <p> </p> <p>FNB I just want my R80 back then you can close my account! I AM STICKING TO CAPITEC! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2016, 08:10
Official

Good day KEANE94,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 989904.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)