The most inefficient Bank

Item: FNB (First National Bank)
Rating: 1
Author: Lisa H

After my last review in the shocking service received regarding closing my late mother's bank account and not even getting a response from the correct department. We are still a weak later getting incompatent useless people with no clue assisting us. After instructions to go to the court 4 times to get a letter giving us permission to close my mom's account, then going back to the bank for the 3rd time to be told her account is on hold and they don't know who did or how to change it and close it and must go back next week. This is unbelievable considering she had no money nor any assets to her name when she died. And the fact the bank can't tell us who put her account on hold or how to rectify this and still no closer to closing my deceased mother's account. It would make a change if somebody with half a brain would actually contact me. But I guess that's asking for a miracle.

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Lisa H's updateReviewer Update

07 Jun 2021, 12:29

So we are still getting the run around from FNB. After going to the court for the 4th time and the court telling us we don't need aletter of autgerisetation and us insisting on a letter, the Deceased department say no the letter is not good enough and won't close the account. The rude attitude of the lady was disgusting and my sister insisted on speaking to her manager. Over 2 hours later she is still yet to phone us. The bank say one thing the courts say another and thus is just unbelievable. I have tried several times to phone the complaints department at FNB it ring 3 times and gets cut of. Really. After the last complaint the manager from Randpark branch called, he isn't even the right person nor branch nor department. It seems to me that FNB don't know their ass from their elbow and hell will freeze over before a simple thing like closing my late mother's account will happen. God help anyone who has the unlucky Avent of having to deal with insensitive, unhelpful and incopompatent people from FNB

Lisa H's update07 Jun 2021, 12:29

Reviewer Update