The most incompent bank I have ever dealt with.

My wife is a Wealth Client with FNB. She has been trying to get hold of her private banker for 3 days now with absolutely no success whatsoever. The message states " There is no one available to take this call" and the call simply drops. Today she managed to find another number for private suites, an 087 number of course which costs her, and after 11 minutes it was answered, by someone who stated thy would sort the matter and just to hold. Afrer 13 minutes of waiting she put the phone down., She is a Wealth Client, I can only image what the standard, FNB client goes through. I have no idea why she has not moved her accoun already.