The most horrible service received

I have been a client of FNB since my student days. Never before have I received such horrible service, I'm so upset I have half a mind to move my business to Capitec.<br> <br> I requested to downgrade my credit card from private clients to platinum more than a month ago, it still hasn't happened. In the meantime I never received any feedback until the 13th of April when I was told by my so called private banker that she sent the request 3 weeks ago \but it stalled"by the way this was after I had to call her to enquire what's going on because she couldn't be bothered to give me feedback.<br> <br> So here I am still waiting"