1 reviews | Active since Jun 2016

24 Oct 2016, 11:44

THE MOST FRUSTRATING EXPERIENCE EVER!!!

<p>I AM SO FRUSTRATED! I HATE FNB NOW! YOU ARE INSANE! AND IT IS COSTING MY BUSINESS!!</p> <p>I have a new account.</p> <p>Yet I cannot ADD recipients and I cannot change my daily limits. ***!!!</p> <p>I went into the branch and they informed it is because of some insane so-called "security" measure.</p> <p>I am starting up a new buisness and I need to pay a supplier R70k today - he is building our factory and cannot start until he is paid.</p> <p>The branch said they increased my limit to R80k.</p> <p>But when I go online and try to pay my supplier it says I have exceeded my daily limits! So now I have to go back into the branch!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>FNB is inept and useless. Please fix this mess. You are costing my business! I cannot work like this!!!<br /> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2016, 16:42
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)