The most ******* no helpful bank I have ever had to do business with.

Howw FNb won best bank award surprises me. Once again this month my credit card was stopped as it says I did not make minimum payment. Yet my minimum payment is set by FNB to go off on the 15th of the month at 10%. I did not set it. FNB set it. I had no access to it. In fact, it gives an error when I try and access it (Sneaky little FNB). FInally an operator called me to tell me that there is an amount due of R333 rand. When I asked her how is that possible as the system has an automatic payment she said that the person who put it on made a mistake. How does a automatic computer generated sum of 10% make a mistake? Or is FNB trying to ***** people out of extra money after lockdown? And this affects my credit score. Whos going to fix that FNB? 5 Months of this and fighting about this and now that reflects on my credit score as u gave me over for debt collection? Yet it is your mistake? I so wish the ombudsman would take a deeper look into your account because I think it would be full of *****ulant mistakes on 100000 of customers. *****ing a rand here and there from every customer can make for quite the sum doesnt it FNB?