The missing money

Hi my name is Simanyana.I'm so surprised,I have a very bad and painful experience with FNB bank.I have placed a notice in my 32days acc on the 7th of October 2019,to be matured on the 8th of November 2019.I have placed a notice through my cell phone with online banking. I have even received an SMS that says instruction to withdraw from my acc has been loaded. On the 6th of November which is two days before the maturing date,I went to the bank in order to make sure whether my easy acc is still active as I took some few months without using it.I found it being closed, and the FNB consultant helped me to reopen it.She even saw from the system that it's only two days left for my money to be transferred in my easy acc.On my surprise, on the 12th Nov 2019 I went to bank with the intention of fetching the money but the money was missing. Even now as I speak I didn't receive that money after 17days.When I ask them they says money went to standard bank but with my FNB acc.Just imagine I don't even have an acc at standard bank.They gave their head office a ring to investigate about the money as they believe it might have bounced from standard bank to the bank serve automatically. So they always say the samething that there is nothing they can do as they are waiting for the investigators to respond.Now my biggest problem is time frame. My sister's daughter's marriage is this week on the 30Nov so we have to spend that money for marriage expences.