The Mariana Trench

My activation of my new credit card and FNB's handling of it appears to descending to depths deeper than the Mariana Trench. Card arrives in the UK, activated on the App. Try and use it andit doesn't tap. Insert it and it says my PIN is blocked. FNB informs me that it is not. I make a purchase for £0.01 and it is declined. I send this through to FNB and simply no response by email or by phone. So R200 credit card fees monthly with a positive balance and I cannot use the card. FNB might be world class in RSA, however in the UK banks would have rectified this immediately to avoid getting a bad reputation and they are world class.

Needless to say that I will get the usual automated response and we will contact you in 5 days.