The lying Bank

The world is full of ****s — we expect that. Then come the businesses who lie to their customers — disappointing, but not surprising. So naturally, we turn to the so-called blue-chip institutions, those we believe are built on ethics and integrity. But what happens when even they start lying?

That’s the situation I find myself in with FNB. I’ve repeatedly requested that they fix their App so that I can list my property — a simple function that still doesn’t work. Instead of acknowledging and resolving the issue, FNB insists that “everything is fine,” repeatedly asking me to “try again” and “send proof,” which I’ve done numerous times.

This isn’t even new. The exact same thing happened last year — and back then, they eventually listed my property manually because their App was clearly defective. One would assume that a full year is sufficient to correct a system fault, but apparently not.

After lodging yet another complaint, the representative assigned to the matter has gone silent — a fami**** ending to most FNB complaints, it seems. Perhaps what FNB truly needs isn’t another “innovation lab,” but an ethics department — one that can restore the basic honesty we once expected from a bank that claims to “help.”